This is a 2-semester course which aims at developing competent Records Officers with knowledge and skills necessary for efficient and effective management of information



Secretaries, Clerical/Registry and other employees from public, private and NGO sectors who are responsible for managing records


Admission Requirements:

Three (3) WASSCE credits (or 3 G.C.E. ‘O’ Levels) or its equivalent that provides foundation level knowledge appropriate to the Diploma/Certificate and a minimum of 2 years working experience in the Civil Service.



By the end of the course participants should be able to:

  • Enhanced their knowledge and skills in Secretarial Studies & Records Management
  • Implement the acquired knowledge and skills in Office Operations
  • Evaluate the implications of new technologies for managing records
  • Design and implement measures to improve secretarial performance
  • Explain and seek viable solutions to the major practical difficulties in Office Operations and Records Management
  • Identify and mitigate the symptoms of poor Record Management practices
  • Develop an Action Plan to improve Secretarial Functions and Records Management in an organization including consideration for computerization
  • Develop awareness of steps involved in automating records management




Functions and Responsibilities of a Records Department

Incoming Correspondence

Outgoing Correspondence

Introduction to Microsoft Office Packages

Filing Documents

Controlling File Movements

Handling Files Returned to The Records Office

Office Procedures

Customer Care & Effective Customer Service Delivery

Basic Communication Skills and Report Writing

Closing Files and Using the Records Centre

Storing Files

Maintaining The System