INTRODUCTION:
This is a 2-semester course which aims at developing competent Records Officers with knowledge and skills necessary for efficient and effective management of information
TARGET GROUP:
Secretaries, Clerical/Registry and other employees from public, private and NGO sectors who are responsible for managing records
Admission Requirements:
Three (3) WASSCE credits (or 3 G.C.E. ‘O’ Levels) or its equivalent that provides foundation level knowledge appropriate to the Diploma/Certificate and a minimum of 2 years working experience in the Civil Service.
OBJECTIVES:
By the end of the course participants should be able to:
- Enhanced their knowledge and skills in Secretarial Studies & Records Management
- Implement the acquired knowledge and skills in Office Operations
- Evaluate the implications of new technologies for managing records
- Design and implement measures to improve secretarial performance
- Explain and seek viable solutions to the major practical difficulties in Office Operations and Records Management
- Identify and mitigate the symptoms of poor Record Management practices
- Develop an Action Plan to improve Secretarial Functions and Records Management in an organization including consideration for computerization
- Develop awareness of steps involved in automating records management
PROGRAMME CONTENT:
Functions and Responsibilities of a Records Department
Incoming Correspondence
Outgoing Correspondence
Introduction to Microsoft Office Packages
Filing Documents
Controlling File Movements
Handling Files Returned to The Records Office
Office Procedures
Customer Care & Effective Customer Service Delivery
Basic Communication Skills and Report Writing
Closing Files and Using the Records Centre
Storing Files
Maintaining The System